Privacy Policy · Glow Grid Point Ltd

1. Data controller

Glow Grid Point Ltd is the data controller for personal data collected through glowgridpoint.click and related booking correspondence. Contact: hello@glowgridpoint.click. Address: Street: 340 Berkhampstead Road; City: Chesham; State/province/area: Buckinghamshire; Phone number: 0149477421; Zip code: HP5 3HF; Country calling code: +44; Country: United Kingdom.

2. What we collect

We may collect: name, email address, phone number if you provide it, session preferences, messages you send via our contact form, booking and payment records, and technical data such as IP address and browser type when you visit the Site.

3. How we use your data

We use personal data to respond to enquiries, manage bookings, deliver sessions, send materials, process refunds where applicable, improve our content, and comply with legal obligations. We do not sell your personal data.

4. Lawful bases

Under UK GDPR we rely on: contractual necessity (fulfilling bookings), legitimate interests (responding to enquiries and improving our services), consent (where required for non-essential cookies or marketing), and legal obligation where applicable.

5. Retention

Enquiry messages are retained for up to 24 months unless a booking follows, in which case records are kept for seven years for accounting and dispute purposes. Cookie consent choices are stored locally in your browser. Server logs, if collected, are rotated within 90 days.

6. Sharing

We may share data with service providers who host email or process payments, under contracts requiring appropriate safeguards. We may disclose data if required by law or to protect our rights.

7. International transfers

Our primary systems are in the United Kingdom or the European Economic Area. If a provider processes data outside the UK, we ensure appropriate transfer mechanisms such as adequacy decisions or standard contractual clauses.

8. Your rights

You have rights to access, rectify, erase, restrict processing, object, and data portability where applicable. You may withdraw consent at any time for processing based on consent. You may lodge a complaint with the Information Commissioner's Office (ico.org.uk).

9. Security

We apply reasonable technical and organisational measures to protect personal data. No transmission over the internet is completely secure; please use discretion when sending sensitive on-chain addresses in messages.

10. Children

Our services are directed at adults. We do not knowingly collect data from children under 16 without parental consent.

11. Changes

We may update this policy and will post the revised version on the Site with an updated date. Significant changes affecting existing clients will be communicated by email where appropriate.